Claims

Please refer to the policy wording to ensure that you are aware of your cover, conditions and exclusions.

Please follow the steps below in order to obtain a claim form:

Check your validation certificate and the appropriate section of your policy to make sure that what you are claiming for is covered.
To obtain a claims form:
For claims relating to all sections (other than section N – Scheduled Airline Failure Insurance), please contact AXA Insurance UK Plc.

Please telephone AXA claims department on 0844 579 6807.

For claims under section N- Scheduled Airline Failure Insurance please contact International Passenger Protection.

a) Email info@ipplondon.co.uk or
b) Call 020 8776 3752 or
c) In writing: IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, Kent BR4 0PR